Your Privacy Matters at dash77

01 Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the personal information of dash77 players is the dash77 platform, operated under the brand name dash77 and accessible at https://dash77.club.

All questions, requests, or concerns regarding the processing of your personal data should be directed to the dash77 data protection contact at [email protected]. Our support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6).

02 Data We Collect

dash77 collects personal data across several categories depending on the nature of your interaction with the platform. The following table summarises the categories of data we collect and the context in which each category arises:

dash77 does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion request. Any such disclosure is treated with the strictest confidentiality.

03 How We Collect Your Data

dash77 collects personal data through the following channels and mechanisms:

• Direct submission by you: When you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact the support team, or update your account settings, you provide personal data directly to us.
• Automated technical collection: When you access the dash77 platform via a browser or mobile device, certain technical data — including your IP address, device identifiers, and session information — is automatically collected by our servers and analytics systems.
• Payment provider data feeds: When you initiate a transaction via bKash, Nagad, Rocket, Upay, or a partner bank, the payment provider shares transaction confirmation data with dash77 to facilitate account crediting and withdrawal processing.
• Cookies and tracking technologies: dash77 uses cookies, pixel tags, and similar technologies to collect usage data about how players interact with the platform. Further details are provided in Section 7 of this Privacy Policy.
• Third-party identity verification services: Where enhanced KYC checks are required, dash77 may use third-party identity verification providers who cross-reference submitted documents against authoritative data sources.

04 Purpose & Legal Basis for Processing

dash77 processes personal data only where a legitimate legal basis exists for doing so. The following table sets out the primary purposes for which we process personal data and the corresponding legal basis in each case:

Where processing is based on your consent — specifically, the sending of marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

05 Data Sharing with Third Parties

dash77 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. We share personal data only in the limited circumstances described below:

• Payment processors: Transaction data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to the minimum extent necessary to execute and verify financial transactions on your behalf.
• Game providers: Your player session data (e.g., bet size, game ID, round outcome) is shared with game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to facilitate gameplay and ensure accurate result recording.
• Identity verification services: Where enhanced KYC is required, limited identity data (name, date of birth, NID details) may be shared with accredited third-party identity verification providers operating under strict data processing agreements with dash77.
• Legal and regulatory authorities: dash77 will disclose personal data to law enforcement, regulatory bodies, or financial intelligence units where required to do so by applicable law, court order, or to protect the platform against fraud or illegal activity.
• Technical service providers: dash77 uses third-party providers for services including cloud hosting, analytics, and security monitoring. These providers access personal data only as data processors acting under the direction of dash77 and are contractually bound to maintain confidentiality and data security.

All third parties with whom dash77 shares personal data are required to maintain appropriate technical and organisational security measures and to process personal data only for the specific purpose for which it was disclosed.

06 Payment Data & Financial Security

The security of your financial information is a primary concern for dash77. All transactions processed through the platform — whether via bKash, Nagad, Rocket, Upay, or bank transfer — are handled exclusively through encrypted payment channels using industry-standard transport layer security.

dash77 does not store complete payment credentials (such as full mobile wallet PINs or online banking passwords) on its own servers. Payment gateway communications are secured end-to-end, and transaction records retained by dash77 contain only the reference data necessary for dispute resolution and regulatory compliance purposes (e.g., transaction ID, amount, timestamp, and masked account identifier).

In the event that you report an unauthorised transaction on your dash77 account, we will cooperate fully with the relevant payment provider's investigation process. You should also contact your payment provider directly and promptly to report any suspected unauthorised access to your mobile wallet or bank account.

07 Cookies & Tracking Technologies

dash77 uses cookies and similar tracking technologies to enhance the functionality of the platform, maintain session security, and gather aggregated usage analytics. The following categories of cookies are in use on the dash77 platform:

• Strictly necessary cookies: These cookies are essential for the platform to function correctly. They enable core functionality such as session authentication, security token management, and page load balancing. These cookies cannot be disabled without impacting your ability to use the platform.
• Functional cookies: These cookies remember your preferences — such as language settings and account display options — to provide a personalised experience across sessions.
• Analytics cookies: dash77 uses aggregated, anonymised analytics to understand how players navigate the platform, which game categories are most visited, and where technical issues arise. This data informs platform improvements and is not used to identify individual players.
• Marketing cookies: Where you have opted in to receive promotional communications, marketing cookies may be used to track which promotional content you have engaged with, in order to avoid sending duplicate offers and to optimise campaign relevance.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the dash77 platform. Disabling analytics or marketing cookies will not affect your core gameplay experience.

08 Data Retention

dash77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active account data: Personal data associated with an active dash77 account is retained for the full duration that the account remains open and in use.
• Closed account data: Following account closure, dash77 retains core identity data, transaction records, and KYC documentation for a minimum period of five years in order to comply with anti-money laundering (AML) record-keeping obligations and to facilitate the resolution of any disputes arising after closure.
• Customer support records: Support communications and ticket histories are retained for a period of three years following the resolution of the relevant enquiry.
• Technical and usage data: Anonymised or aggregated technical and usage data that cannot be linked back to an individual player may be retained indefinitely for platform analytics and improvement purposes.
• Marketing consent records: Records of your marketing opt-in or opt-out status are retained for as long as your account is active and for two years following account closure, to demonstrate compliance with consent requirements.

Upon the expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised in accordance with dash77's internal data disposal procedures.

09 Data Security

dash77 implements a comprehensive set of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between player devices and dash77 servers.
• Encrypted data storage for personal data and sensitive account information held at rest on our infrastructure.
• Role-based access controls that restrict employee access to personal data strictly to those with a verified operational need.
• Multi-factor authentication for internal system access by dash77 personnel.
• Continuous security monitoring including intrusion detection systems, automated anomaly alerts, and regular penetration testing by independent security specialists.
• Incident response procedures that define the steps to be taken in the event of a personal data breach, including notifying affected players without undue delay where the breach is likely to result in a high risk to their rights and interests.

While dash77 takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your dash77 account and to enable any available account security features. If you suspect your account has been compromised, contact our support team at [email protected] immediately.

10 Your Privacy Rights

As a dash77 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in any event within 30 days of receipt:

• Right of Access: You have the right to request a copy of the personal data that dash77 holds about you, along with information about how it is being used.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: Subject to our legal data retention obligations, you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis exists for continued processing.
• Right to Restrict Processing: You may request that dash77 suspend the active processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive a structured, machine-readable copy of the personal data you have provided to us.
• Right to Withdraw Consent: Where processing is based solely on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Object: You have the right to object to the processing of your personal data where dash77 relies on legitimate interests as the legal basis, unless dash77 can demonstrate compelling grounds that override your interests.

Please note that certain rights are subject to exceptions or limitations. For instance, dash77 may be unable to delete transaction records or KYC data that we are legally required to retain. Where a limitation applies, we will inform you of the reason at the time of responding to your request.

11 Children's Privacy

dash77 operates exclusively as an adults-only platform. No individual under the age of 18 is permitted to register an account or use any service provided by dash77 under any circumstances.

dash77 does not knowingly collect, store, or process personal data belonging to individuals under the age of 18. If we become aware that personal data has been collected from a minor — whether through misrepresentation at registration or any other means — we will immediately close the associated account, delete the personal data, and reverse any transactions processed in connection with that account.

If you believe that a minor has registered an account on dash77 using false age information, please contact our support team at [email protected] immediately so that corrective action can be taken without delay.

12 Third-Party Links & External Services

The dash77 platform may contain references to third-party game providers, payment services, and promotional partners. While dash77 takes care to work only with reputable partners, we do not control the privacy practices of external organisations and cannot accept responsibility for the privacy policies or data handling practices of any third party.

This Privacy Policy applies solely to personal data collected and processed by dash77 in connection with the operation of the https://dash77.club platform. If you interact directly with a third-party service — for example, by contacting your bKash or Nagad provider regarding a transaction — that interaction is governed by the third party's own privacy policy, which we encourage you to review independently.

13 Updates to This Privacy Policy

dash77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services offered on the platform. When material changes are made, we will notify registered players via the email address associated with their account and will update the "Last Updated" date displayed at the top of this document.

Your continued use of the dash77 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend that you review this Privacy Policy periodically — at least once per quarter or whenever prompted by a notification from the platform — to stay informed about how we protect your information.

If you have any objection to a change in this Privacy Policy, you should cease using the platform and may request account closure by contacting the support team. Pending account closure, the version of the Privacy Policy in effect at the time of your last login will continue to govern the processing of your personal data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dash77 handles your personal data, please contact us using the details below. All privacy-related enquiries are treated with priority and strict confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

For requests to exercise a specific data subject right — such as access, rectification, erasure, or portability — please clearly state the nature of your request in your message and include sufficient information for us to verify your identity before processing the request. dash77 will acknowledge your request promptly and provide a substantive response within 30 days.

For responsible gaming concerns, self-exclusion requests, or account closure, please refer to our Responsible Gaming page or contact the support team directly.